Returns & Refunds

 

Thank you for choosing to support our South African handmade furniture. We take immense pride in the quality and craftsmanship of each piece we create. We want you to be completely satisfied with your purchase. This policy outlines our procedures for refunds and returns.

  1. Our Commitment to Quality
  • Every item is handcrafted with care using high-quality, sustainably sourced materials.
  • Due to the unique nature of handmade products, slight variations in wood grain, colour, and texture are to be expected and are not considered defects. These variations are part of what makes your furniture piece one-of-a-kind.
  1. Damaged or Faulty Items
  • Inspection upon Delivery: Please inspect your furniture immediately upon delivery. If you notice any damage, please make a note of it on the delivery waybill before the driver leaves. Take clear photos of the damaged item and the packaging.
  • Reporting: You must report any damage or manufacturing defects to us within 48 hours of receiving your order. Please email us at [Your Email Address] with your order number, a description of the issue, and clear photographs.
  • Resolution: Upon review, we will determine if the damage or defect is due to a manufacturing fault or transit damage.
    • Manufacturing Faults: If the item is confirmed to have a manufacturing fault, we will, at our discretion, either repair the item, replace it, or issue a full refund, including delivery costs.
    • Transit Damage: If the damage occurred during transit, we will work with our courier partner to resolve the issue. We may arrange for a repair, a replacement, or a refund, depending on the extent of the damage.
  1. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Send an email to sales@handmadefurniture.co.za  within the specified timeframe.
  2. Include your order number and a brief explanation for the return.
  3. We will provide you with a return authorisation and the necessary instructions for shipping the item back to us.
  1. Contact Us

If you have any questions about our refund and returns policy, please do not hesitate to contact us at sales@handmadefurniture.co.za

Please note: This policy is subject to change at our discretion. The policy in effect at the time of your purchase will apply.

This policy is in compliance with the Consumer Protection Act (CPA) of South Africa.