Privacy Policy

 

Privacy Policy

 

Last updated: 16.08.2025

1. Introduction

Welcome to INOV8 Handmade Furniture This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

We are committed to protecting your privacy and ensuring that your personal information is handled in a lawful, transparent, and secure manner.

2. Who We Are

  • Responsible Party: INNOVATIVE FURNITURE T/A  INOV8 Handmade Furniture (Pty) Ltd Registered in South Africa with registration number2023 / 517595 / 07

3. What Personal Information We Collect

We collect and process various types of personal information to provide you with our products and services. The information we collect depends on your interaction with us and our website. This may include:

  • Identification and contact information: Your name, surname, email address, physical address, and telephone number.

  • Payment and transaction information: Details required to process payments for your orders, such as credit card details, bank account information, or other payment service details.

  • Website usage information: Your IP address, browsing habits, click patterns, device type, and other information collected automatically through cookies and similar technologies.

  • Correspondence: Information you provide when you contact us via email, telephone, or live chat.

4. How and Why We Collect Your Information

We collect your personal information for a specific, explicitly defined, and lawful purpose related to our business activities. We will not use your information for any other purpose unless you consent to it or the law permits it.

Our purposes for collecting and processing your information include:

  • To fulfil your orders: To process your purchases, manage payments, and deliver products to you.

  • For customer service: To communicate with you, respond to your inquiries, and provide support.

  • For marketing and promotions: To send you newsletters, special offers, and information about our products and services, but only if you have given us your explicit consent (you can opt out at any time).

  • To improve our website and services: To analyse website usage, personalize your shopping experience, and develop new features and products.

  • For legal and security purposes: To verify your identity, prevent fraud, and comply with our legal obligations (e.g., tax, accounting, and anti-money laundering laws).

5. Consent

By using our website and providing us with your personal information, you consent to the processing of your information as described in this policy. You have the right to withdraw your consent at any time by contacting our Information Officer.

6. Disclosure of Personal Information

We will not sell, rent, or trade your personal information. We may, however, disclose your information to third parties who are involved in the delivery of our products or services to you. These may include:

  • Payment gateways: To process your payments securely.

  • Courier and logistics companies: To deliver your orders.

  • IT and cloud service providers: To host our website and store your data.

  • Marketing and analytics service providers: To help us improve our marketing efforts and understand our customers better.

We have agreements in place with these third parties to ensure they comply with POPIA’s privacy and security requirements. We will only share the minimum amount of information necessary for them to perform their functions.

7. Cross-Border Transfers of Personal Information

Your personal information may be transferred to and processed in countries outside of South Africa. This may happen if any of our third-party service providers are located in a foreign country. We will only transfer your information to countries that have data protection laws similar to POPIA or if we have implemented appropriate safeguards to ensure your information is protected in the same way it would be in South Africa.

8. Security Safeguards

We are committed to protecting your personal information. We have implemented reasonable technical and organizational measures to prevent the loss, misuse, or unauthorized access to your information. These measures include:

  • Physical security of our premises and records.

  • Computer and network security, including firewalls and encryption.

  • Access controls to our information systems.

  • Training for our employees on data protection and security.

In the unlikely event of a data breach, we will notify the Information Regulator and, if necessary, you as the data subject, as soon as reasonably possible.

9. Your Rights

POPIA grants you the following rights regarding your personal information:

  • Right to access: You have the right to ask us what personal information we hold about you and to request a copy of that information.

  • Right to correction: You can ask us to correct or update any of your personal information that is inaccurate or incomplete.

  • Right to object: You have the right to object to the processing of your personal information, for example, for direct marketing purposes.

  • Right to deletion: You may request that we delete or destroy your personal information when it is no longer necessary for the purpose for which it was collected.

  • Right to complain: You have the right to lodge a complaint with the Information Regulator if you believe that we have not complied with POPIA.

To exercise any of these rights, please contact our Information Officer using the details provided in Section 2. We may require you to provide proof of your identity before responding to your request.

10. How Long We Retain Your Information

We will not retain your personal information for longer than is necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the purpose has been fulfilled, we will securely destroy or delete your information.

11. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically. The “Last updated” date at the top of this document will indicate when the policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer at:

Email: sales@handmadefurniture.co.za